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As more reps shift to remote detailing, connecting with customers virtually is more important than ever. Virtual Rep lets users to make face-to-face video calls and deliver presentations right inside Inception CRM. No other app for remote detailing is needed. Inception CRM audits all video calls and presentations, so whether you’re presenting a PDF or CLM, you’ll get detailed insights into the effectiveness of each virtual call.
Virtual calling in Inception CRM is really easy. Just schedule a virtual call in your Planner, send the link, and join the meeting, right inside Inception CRM. Customers don’t need to download anything. And they don’t need to register, either. One click will let them in to your dedicated virtual meeting space. Best of all, the links are unique, so customers can bookmark them and save for your next meeting.
Virtual Rep’s remote detailing makes it easy to present content virtually and capture key insights from your meetings. Seamlessly present any of the approved content in your media folders face to face, without interrupting the conversation flow. Virtual Rep will track how much time you spent on each file and when it was used. Since files are audited individually, you’ll get real insights into the effectivness of each call.
Reports come standard with Inception CRM’s virtual calling and presentation features. So, you’ll be able to drilldown into call and presentation details to understand each rep’s remote detailing strategy. And how well they are performing with each of your key customer groups.
Virtual Rep audits each call so you can track customer engagements by across different segments, as well as explore the details of individual calls and presentations. Out-of-the-box reports make it easy to see how well your media content is working and provide insights that will help you improve.
Want to know what presentations are most popular with your customers? Or how much time your reps are actually engaging with them? Virtual Rep’s reports will tell you. Drilldown by customer specialty, location, and product to discover what your customers really care about. And what messages hit home.
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